Privacy Policy – How 365pk Game Protects Your Data

1Who We Are

365pk game is an online gaming and betting platform built for Pakistani players. We offer a wide range of services including sports betting on cricket, PSL, T20 internationals, and football, as well as live casino games, slots, and other casino titles — all accessible through the website and our dedicated mobile app.

When this Privacy Policy refers to "365pk game", "we", "us", or "our", it refers to the operator of the 365pk game platform and the team responsible for managing your data. We are the data controller for the personal information you provide when using our platform.

This policy applies to personal data collected through the 365pk game website, the 365pk game mobile app, and through any communication channels such as customer support, email, or live chat. It does not apply to third-party websites or services that may be linked from our platform.

2Data We Collect

We collect personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and from payment providers when you complete a transaction. Here is a breakdown of what we collect and why.

Information You Provide Directly

Full name as it appears on your government-issued ID
Date of birth (to verify you are 18 or older)
Pakistani mobile number registered in your name
Email address (if provided during registration)
Account username and password (stored in encrypted form)
Identity documents submitted during KYC verification (such as CNIC or passport)
Any information you provide when contacting our support team

Information Collected Automatically

Device type, operating system, and browser information
IP address and approximate location data
Session activity including pages visited, games played, and bets placed
Login times and frequency of platform usage
Crash reports or error logs from the app or website

Information From Payment Providers

When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast, or bank transfer, the payment provider confirms the transaction to us. We receive the transaction reference, amount, and confirmation status. We do not receive your mobile wallet PIN, card number, or bank account credentials — those stay entirely with your payment provider.

CNIC & KYC Documents

Identity documents submitted for KYC are stored securely and accessed only by our verification team. They are used solely to confirm your age and identity and are not shared with third parties except where required by applicable law.

3How We Use Your Data

The data we collect is used to operate, protect, and improve the 365pk game platform for all players. We do not use your data for any purpose that falls outside the scope described below.

Purpose	Data Used	Legal Basis
Creating and managing your account	Name, mobile number, date of birth, password	Contract performance
Processing deposits and withdrawals	Transaction records, payment method confirmation	Contract performance
Verifying your identity (KYC)	CNIC/passport, name, date of birth	Legal obligation
Preventing fraud and account misuse	IP address, device data, session logs	Legitimate interest
Improving platform performance	Usage data, error logs, device information	Legitimate interest
Sending service-related notifications	Mobile number, email address	Contract performance
Sending promotional communications	Mobile number, email address	Consent (can be withdrawn)
Responsible gaming monitoring	Betting history, deposit frequency, session length	Legitimate interest

Where we rely on your consent — for example, to send you promotional SMS messages about new bonuses or PSL betting offers — you can withdraw that consent at any time. Withdrawing consent does not affect any processing that took place before the withdrawal.

4Payments & Financial Data

Deposits and withdrawals on 365pk game are processed entirely in PKR. All supported payment methods — JazzCash, Easypaisa, Raast, IBFT bank transfer, and eligible cards — handle your financial credentials directly and independently from our platform.

Here is what this means for your financial privacy:

Your JazzCash MPIN, Easypaisa PIN, card number, and bank credentials are never entered on the 365pk game platform itself — you enter them in the payment provider's own secure interface.
365pk game only receives a transaction confirmation — the amount in PKR and whether the payment was successful. Nothing more.
Transaction records in your account history show the amount and date, not your payment credentials.
All financial records are retained for as long as legally required and are accessible only to authorised team members for audit or dispute resolution purposes.
Third-party deposits — payments made from a wallet or account not registered in your own name — are not accepted and will be returned. This protects you and other players from fraud.

Chargeback Disputes

If a chargeback or payment dispute is raised against a deposit made to your account, we may need to share relevant transaction data with the payment provider or their dispute resolution process. This is a legal and contractual obligation, not a choice.

5Cookies & Tracking

365pk game uses cookies and similar technologies to make the platform work properly, remember your preferences, and understand how players use the site so we can make it better. Cookies are small text files stored on your device when you visit the platform.

Types of Cookies We Use

Essential Cookies: These are required for the platform to function. They keep you logged in during a session, maintain your game state, and ensure deposits and withdrawals work correctly. You cannot opt out of essential cookies while using the platform.
Analytics Cookies: We use anonymised analytics to understand which pages and games are most popular, how long sessions last, and where players encounter issues. This data is aggregated and not linked to your personal identity.
Preference Cookies: These remember settings such as your preferred language, display preferences, and notification choices so you do not have to reset them every time you visit.
Marketing Cookies: Where you have consented, we may use cookies to understand which promotions are most relevant to you — for example, whether you engage more with cricket betting or live casino offers. You can opt out of marketing cookies at any time via your account settings.

Most browsers allow you to control cookies through their settings. Blocking all cookies may affect the functionality of the platform, particularly around login sessions and game loading. For best results, we recommend allowing essential cookies while reviewing optional cookie categories individually.

6Data Sharing & Third Parties

365pk game does not sell your data. We do not share your personal information with third parties for their own marketing purposes. However, there are specific situations where limited data sharing is necessary to operate the platform securely and legally.

When We May Share Data

Payment Providers: When you make a deposit or request a withdrawal, your transaction reference and account details are shared with the relevant payment provider (JazzCash, Easypaisa, Raast, or your bank) to complete the transaction.
Identity Verification Services: If you are required to complete KYC verification, your identity documents may be processed by a third-party verification service. These services are contractually bound to use your data only for verification and not for any other purpose.
Game and Software Providers: Some casino and live casino games are provided by third-party software companies. These providers may receive your player ID and game session data to operate the game and calculate results. They do not receive your personal contact details.
Legal and Regulatory Requirements: If we receive a lawful request from a relevant authority requiring disclosure of account data, we are obligated to comply. We will notify you of such requests where we are legally permitted to do so.
Fraud Prevention: In cases of suspected fraud, money laundering, or account abuse, relevant data may be shared with fraud prevention services or other platforms to prevent further harm.

Our Standard on Third-Party Agreements

Every third party that receives any data from 365pk game is required to sign a data processing agreement confirming they will protect the data, use it only for the specified purpose, and not share it further without our explicit approval.

7Data Retention

We retain your personal data for as long as your account is active or as long as we are required to by applicable law and our internal operational policies. Here is a general outline of our retention approach:

Data Type	Retention Period	Reason
Account registration data	Duration of account + 5 years post-closure	Legal obligation & audit trail
Transaction and financial records	Minimum 5 years from transaction date	Financial record requirements
KYC documents	Duration of account + 5 years post-closure	Identity verification obligations
Session and usage logs	Up to 12 months from session date	Fraud prevention & platform improvement
Support communications	3 years from last interaction	Dispute resolution
Marketing consent records	Until consent is withdrawn + 1 year	Compliance documentation

When data is no longer required and the retention period has passed, it is securely deleted or anonymised so that it can no longer be linked back to you personally. Anonymised data may be retained for longer periods for platform analytics purposes.

8Your Rights

As a user of the 365pk game platform, you have the following rights over your personal data. To exercise any of these rights, please contact our support team with your request. We will respond within a reasonable period and will not charge a fee for standard requests.

Right of Access

You can request a copy of the personal data we hold about you. We will provide this in a clear, readable format. This helps you verify what data we have and how it is being used.

Right to Rectification

If any data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For example, if your name is recorded incorrectly after a KYC update, we will fix it.

Right to Erasure

You can request that we delete your data where it is no longer needed for the original purpose, where you withdraw consent, or where there is no overriding legal reason for us to retain it.

Right to Restrict Processing

You can ask us to pause processing of your data while a dispute or verification request is being handled. During this period your data will not be actively used beyond what is strictly necessary.

Right to Data Portability

You can request your data in a portable, machine-readable format (such as CSV) so that you can transfer it to another service if needed. This applies to data you have actively provided to us.

Right to Object

You can object to processing based on legitimate interest — for example, if you no longer want your betting behaviour analysed for responsible gaming assessments. We will review and respond to all objections fairly.

9Data Security

Protecting your data is a core responsibility, not an afterthought. 365pk game employs a range of technical and organisational security measures to keep your personal information safe from unauthorised access, alteration, or disclosure.

SSL/TLS Encryption: All connections between your device and the 365pk game platform are encrypted using industry-standard SSL/TLS protocols. This applies to the website, the mobile app, and all API communications.
Password Hashing: Your account password is never stored as plain text. It is hashed using a strong cryptographic algorithm so that even in the unlikely event of a data breach, your raw password cannot be retrieved.
Access Controls: Only authorised 365pk game team members can access personal data, and only to the extent needed for their specific role. Access logs are maintained and reviewed regularly.
Two-Factor Authentication: Administrative access to systems storing personal data is protected by multi-factor authentication, reducing the risk of internal account compromise.
Regular Security Reviews: Our platform infrastructure is reviewed periodically for potential vulnerabilities. Critical patches are applied promptly to minimise exposure windows.
Data Breach Protocol: In the event of a data breach that is likely to result in risk to your rights or freedoms, we will notify affected users as quickly as reasonably possible and take immediate steps to contain the breach.

Your Security Responsibility

While we take every reasonable step to secure our platform, you also have a role to play. Keep your account password strong and unique. Do not share your login details with anyone. If you suspect your account has been accessed without your permission, contact our support team immediately and change your password.

10Children's Privacy

365pk game is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps, and we reserve the right to request documentary proof of age at any time.

If we discover that an account has been registered by someone under 18, that account will be closed immediately. Any deposits made will be refunded to the original payment source after applicable verification, and all winnings will be voided. If you are a parent or guardian and believe your child has registered an account, please contact our support team immediately so we can investigate and take appropriate action without delay.

11Policy Changes

365pk game may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will update the "Last Updated" date shown at the top of this page.

For significant changes — particularly those that affect how your personal data is used or what rights you have — we will make a reasonable effort to notify registered users via their registered mobile number or email address before the changes take effect.

Minor wording clarifications and non-material edits may be made without specific notification.
Changes to how your data is used for marketing purposes will always require fresh consent.
Continued use of the platform after any update constitutes acceptance of the revised Privacy Policy.
If you disagree with a change, you may contact us to request account closure and the return of any eligible real money balance before the revised policy takes effect.

12Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please reach out to our support team. We take all privacy-related queries seriously and will respond promptly.

Email

For privacy-specific queries, contact us at [email protected]. Please include "Privacy Request" in the subject line so your message is routed to the correct team member promptly.

Live Support

Log into your 365pk game account and use the support chat option for the fastest response. Our team is available around the clock and can handle data access or deletion requests directly from the chat.

For requests to access, correct, or delete your personal data, please be prepared to verify your identity so we can confirm the request is genuinely from the account holder. This is to protect you from someone else attempting to access or remove your data without your knowledge.